30-days money-back guaranteed.
We want to make sure your shopping experience with us at www.woundkreme.com is as great as our product. Although, things may be slightly tricky when comes to shopping online. If there’s any sign of manufacturing defect on the item that you have purchased, you may return the product within 30 days for an exchange or a refund. Please note, however, the product will have to be in the exact same condition as when you’ve received it and with the original packaging.
You may choose one of the following options:
- Replacement for a wrong or defective item received.
- Full refund to your original payment mode.
No-nonsense return policy:
Merchandise must be returned within the stated period of time from the date the item is received.
Postage is to be borne by the customer in the event of an exchange or return.
To be eligible for a return/exchange, your item must be unused and must be in the original packaging in your package of the returned item(s). (Please be sure to not discard any packaging materials.)
Returns/exchanges may take up to 10-15 business days, excluding shipping times. While stocks last.
*Exchange or item that is equivalent or lower in value only.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear.
- Products lost or damaged due to fire, flood, or natural disaster.
- Products returned for personal reasons unrelated to product performance or satisfaction.
- Products that have been soiled or contaminated.
Exchanges are only available for size. Exchanging for a different product is strictly not allowed.
Exchange/Refund for any purchases from any retail outlets/experience stores are to be referred back to their respective Return Policy. Online purchase’s return policy does not apply to any physical store purchases.
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
For iPay88 payment option, please ensure that the following details are provided completely and correctly:
- Bank Name:
- Account Number:
- Account Holder’s Name:
- Identification No./Passport No:
* For the vast majority of returns, it takes about 15-20 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory, and complete your refund.
WoundKreme reserves the rights to withhold any refunds if your original item has not reached our warehouse.
Ensure that refund details given are correct and complete.
Discount codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a discount code, only the final paid price (after discount) will be refunded.
If you placed your order using Guest Checkout and don’t have a WoundKreme account, please create a WoundKreme account to initiate an exchange or return.
For all return, exchange or refund requests, please drop us an email at [email protected] with your order number and request and we will attend to your email within 1-2 Business Days.
*WoundKreme reserves the rights to not accept/process any return requests which does not meet our standard return policy.*